Terms of Service

CareCert helps NDIS providers prepare for registration and stay compliant: registers, incident triage, deadlines, worker credentials, billing checks and rule-change tracking.

CareCert prepares documents and notifications. It never lodges anything with the NDIS Commission for you. Every lodgement, notification and compliance decision is your organisation’s. CareCert’s outputs are a drafting and organising aid, not legal or compliance advice, and do not guarantee an audit outcome or a registration decision.

Regulatory answers carry a citation to the approved rules or guidance behind them. When CareCert can’t confirm an answer it says so instead of guessing. Rules change, so check anything that affects a regulatory decision against the NDIS Commission’s own publications.

Some values depend on reference data we are still verifying. Until it is verified, CareCert shows that an answer isn’t ready rather than giving one. Business-day deadlines skip only the public holidays we have verified for the states you have told us you operate in; until then a deadline is shown as “no earlier than” and you should confirm it.

The compliance scorecard and mock audit summarise your own records. A mock audit is a practice run: it does not predict what an approved quality auditor will sample or find.

New accounts get a 14-day free trial with full access. No card is needed. When the trial ends, your account becomes read-only until you choose a plan: you can still view and export everything, but you can’t add or change records. Nothing is deleted.

Plans and their limits are shown on the pricing page. For example, Starter includes up to 10 workers, 20 register entries and 5 policies, and the scorecard and mock audit are included from Professional. To go past a limit, upgrade your plan. Prices are in Australian dollars [and include GST, to be confirmed] and are billed in advance each month through Stripe.

You can cancel at any time from the billing page; access continues to the end of the period you have paid for, then the account becomes read-only. If a payment fails, access continues while Stripe retries the payment; if it still fails, the account becomes read-only. We will give you at least 30 days’ notice of any price change.

• Keep your sign-in details secure and tell us about any unauthorised use.
• Make sure the information your organisation enters is accurate.
• Do not enter participant names, NDIS numbers or health records. CareCert is built not to hold them and may remove them.
• You enter information about your workers. You are responsible for telling them what is collected and why, and for getting their consent where the law requires it.
• Do not misuse the service, test its security without permission, or resell it.

Your data stays yours. We handle it as described in our Privacy Policy. You can export it at any time. An owner can delete the organisation from the app; deletion is immediate and permanent, except change and audit logs, which are kept without the link to your organisation. You remain responsible for keeping the records the NDIS rules require, so export before you delete.

Policies, reports and audit packs CareCert prepares for you are yours to use, change and share for running your organisation. The software, templates and our reference data remain ours. You give us permission to process your data only to provide and support the service.

We treat your records as confidential and only let our staff and service providers see them where needed to run, secure or support the service, or where the law requires.

We aim to keep CareCert available but can’t promise it will never be interrupted. If the AI drafting service is unavailable, registers, deadlines, rules lookups and exports keep working.

You can close your account at any time. We may suspend or close an account only if you seriously breach these terms or the law, and we will tell you why and give you a chance to fix it unless the breach puts other people or the service at risk. If we end the service for any other reason, we will give you 30 days’ notice and refund any prepaid amount for the unused period.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

To the extent the law allows, our total liability to you for any claim is limited to [the fees you paid in the 12 months before the claim, to be confirmed], and we are not liable for indirect or consequential loss. This does not limit liability that cannot be limited by law. Where the Australian Consumer Law lets us limit our liability for failing to meet a consumer guarantee for services not ordinarily acquired for personal or household use, our liability is limited to supplying the services again or paying the cost of having them supplied again.

We will give you at least 30 days’ notice by email before a change that is not in your favour takes effect. If you don’t agree, you can close your account before it does.

These terms are governed by the laws of [New South Wales, Australia, to be confirmed]. Questions: [legal@carecert.com.au].